Here are answers to your most frequently asked questions
Who is Trading bastian LLC?
Trading bastian LLC is a wholesale distributor and supplier located in the United States at 30 N Gould St, Ste 28948, Sheridan, WY 82801, USA.
Where are you located?
Our warehouse and wholesale operations are open to business clients and require a business reseller permit to purchase.
We are located at 30 N Gould St, Ste 28948, Sheridan, WY 82801, USA.
Why do you require a login to shop in your store?
Since our wholesale prices are not available to the public, we require our clients to register their personal information, business name, and Reseller Permit Number to shop with us.
What is your shipping policy?
We ship via UPS Ground, FedEx International, and UPS Global.
We offer free shipping for orders in excess of $350+.
Currently, we only ship to the domestic United States.
You may also place your order online and pick up in person after purchase if you are local to Columbus, Ohio.
I need to order a larger quantity and I don’t see an option, how can I order more?
We do offer larger quantities of the merchandise we have in stock.
For orders of 500+ pieces of a particular product, please contact us with the product number, quantity needed, and your contact information, and we will issue an invoice.
Do you offer a line of credit to your buyers?
Currently, we do not offer credit terms. All items are shipped or delivered once payment has been received.
I don’t have a Reseller Permit but I would like to resell your items.
Our wholesale ordering platform is available only to business clients with a valid Reseller Permit.
If you need assistance obtaining one, please contact your State’s Department of Business Affairs.
How long does shipping take?
We primarily ship via UPS Ground. Delivery time depends on your location and can be estimated using our ship-from zip code:
Ship-from location:
30 N Gould St, Ste 28948, Sheridan, WY 82801, USA.
Shipping times are estimates and may be affected by weather, carrier delays, or late pickups.
Next-day shipment is not guaranteed.
For international fulfillment (when applicable), FedEx or UPS International may be used, and delivery can take up to 3 weeks.
What documents do you need to purchase wholesale?
To establish a wholesale account, we require:
- Business Name
- Business Phone Number
- Business Email Address
- Business Address
- Reseller Permit Number
If an employee is purchasing on behalf of your business, they must be registered and able to provide the reseller permit number.
Do you offer Dropshipping?
No, we do not offer dropshipping.
What is the difference between Available Now and Pre-Order?
- Available Now items are stocked in our U.S. warehouse and ship within 1–2 business days.
- Pre-Order items are produced or shipped from overseas and typically ship within 1–2 weeks, or up to 3 weeks for made-to-order items.
Is the item available in store?
Items sold out online are not available in store. Our inventory system syncs in real time to ensure accurate stock levels.
Do you have a wholesale catalog?
Due to frequent updates and new arrivals, we do not offer a printed catalog.
Please visit our website for the most current products and pricing.
What happens if an item is defective?
All items are inspected before shipment. If an item is defective (e.g., incorrect printing, ink bleed, stitching issues), it may be exchanged for the exact same item only.
Defects do not include preferences related to material, sizing, fit, length, zippers, or fabric thickness.
Which payment methods do you accept online?
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Do you carry plus sizes?
Yes. We offer sizes XL–5XL, which are comparable to 1X–3X in many plus-size brands such as Torrid.
Please refer to our size chart for exact measurements.
Why is my order showing as Medium or High Risk?
Your order may be flagged as Medium or High Risk if it meets one or more of the following criteria:
- Multiple failed payment attempts were made (this may indicate potential use of a stolen card)
- Incorrect CVV code entered
- The IP address used to place the order is significantly different from the shipping destination
(for example: order placed from China but shipping to the UK, which raises a fraud alert) - Billing and shipping addresses do not exactly match
Why was money removed from my debit card but my order did not go through?
When a payment attempt is made, the billing address and ZIP code must match the cardholder’s information.
Your bank may place a temporary authorization hold to verify available funds.
If the transaction is declined, the pending authorization will be released and the funds typically return to your account within 1–2 business days.
We recommend using a credit card or PayPal, or ensuring sufficient available funds when using a debit card.
Why does the product not match the picture?
Some product photos may display a first-cut sample design. To make items more cost-effective for mass production, minor design adjustments may be made.
For example:
- A first-cut sample may use a higher-quality metal zipper costing $2.00
- A production version may use a plastic zipper costing $0.50 to reduce overall cost
We make every effort to include factory production photos in our listings so customers can make informed purchasing decisions.
If production photos are not shown, please contact us and we will update the listing accordingly.
Why is the product made with a different fabric?
To offer a wider variety of prints and patterns at competitive prices, some items are produced using sublimation printing.
Sublimation printing:
- Is best suited for polyester fabrics
- Allows for all-over prints
- Is more cost-effective than screen printing or heat press printing
This process helps us provide diverse designs while keeping wholesale pricing accessible.
Customer Support
What should I do if I encounter other problems on the website?
Please take a photo or screenshot of the issue and email it to:
Our support team will review and address the issue as quickly as possible.